Terms of sale
General Terms of Sale
Seller
Geneva Studio
Contact:
contact@geneva-studio.com
Seller
Geneva Studio
Operated by: Isaac Kias – Sole proprietor (Entreprise individuelle)
Contact:
contact@geneva-studio.com
Business address:
Avenue de Ternier n°9
74160 Saint-Julien-en-Genevois
France
Products
Geneva Studio sells clothing and related products online.
Product descriptions, images, prices, sizes and availability are displayed on the product pages.
Prices
Prices are shown before checkout.
Depending on the destination country, additional taxes, duties or import fees may apply.
Orders
The customer places an order by selecting products, completing checkout and confirming payment.
An order is confirmed only after payment has been accepted.
Payment
Payment is made securely through the payment methods available at checkout.
Geneva Studio does not store full payment card information.
Shipping
Shipping costs and estimated delivery times are displayed at checkout.
Delivery times may vary depending on production, destination, carrier delays, customs or other factors beyond our control.
Right of Withdrawal
Customers may request a return within 14 days after receiving their order, in accordance with applicable consumer protection rules.
Items must be unworn, unused, unwashed and returned in their original condition.
The customer is responsible for return shipping costs, unless the item is defective, damaged or incorrect.
Personalized, customized or made-to-order products may not be eligible for return unless defective or incorrect.
Defective or Incorrect Products
If a customer receives a defective, damaged or incorrect item, they must contact Geneva Studio within 7 days of delivery at:
contact@geneva-studio.com
The customer should include:
- order number;
- photos of the issue;
- a short explanation.
Refunds
Refunds are processed after the returned product has been received and inspected.
Approved refunds are issued to the original payment method.
Customer Responsibility
The customer is responsible for providing accurate personal, billing and shipping information.
Geneva Studio is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Disputes
In case of a dispute, the customer should first contact Geneva Studio at:
contact@geneva-studio.com
We will try to find a fair solution.
Contact
For any question about these General Terms of Sale, contact:
contact@geneva-studio.com