Shipping policy

Shipping Policy

Order Processing

Orders are processed after payment confirmation.

Processing times may vary depending on product availability, production time and order volume.

Shipping Destinations

Geneva Studio may ship to selected countries and regions depending on product availability, shipping partners and market settings.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

Delivery Times

Estimated delivery times are shown at checkout when available.

Delivery times may vary depending on:
- destination country;
- production time;
- carrier delays;
- customs procedures;
- public holidays;
- incorrect or incomplete shipping information.

Customs and Import Fees

For international orders, customs duties, taxes or import fees may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Address

Customers are responsible for providing accurate shipping information.

Geneva Studio is not responsible for orders delayed, lost or returned because of an incorrect or incomplete address provided by the customer.

Lost or Delayed Packages

If your order appears delayed or lost, please contact us at contact@geneva-studio.com with your order number.

We will review the situation and contact the carrier or fulfillment partner when necessary.

Contact

For shipping questions, contact us at:

contact@geneva-studio.com