Refund policy

Return and Refund Policy

At Geneva Studio, we want every customer to be satisfied with their order.

Returns

Customers may request a return within 14 days after receiving their order.

To be eligible for a return, the item must be:
- unworn;
- unused;
- unwashed;
- in its original condition;
- returned with its original packaging when possible.

To request a return, please contact us at contact@geneva-studio.com with your order number and the reason for the return.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged or incorrect.

Defective or Incorrect Items

If you receive a defective, damaged or incorrect item, please contact us within 7 days of delivery at contact@geneva-studio.com.

Please include:
- your order number;
- clear photos of the item;
- a short description of the issue.

Once reviewed, we will offer a replacement, refund or another suitable solution.

Refunds

Refunds are processed after the returned item has been received and inspected.

If the return is approved, the refund will be issued to the original payment method.

Please note that banks and payment providers may take several business days to process the refund.

Non-returnable Items

Personalized, customized or made-to-order items may not be eligible for return, unless they are defective or incorrect.

Contact

For all return and refund requests, contact us at:

contact@geneva-studio.com